Motherload for osTicket

Motherload is a plugin controller that allows rapid plugin development in osTicket. Have your custom plugins up and running in under 5 minutes, to handle any osTicket event.

Motherload makes osTicket custom plugin development easy, fast, enjoyable and bomb proof!

Signals & Events:

At the time when an osTicket event is fired a signal is sent out which is caught by 'motherload' if configured to do so on the plugin configuration page. It then checks to see if you have any custom plugins available and enabled to handle this particular signal. If so, then 'motherload' sends all signal related information to your custom plugin and allows it to run. 

Runtime errors will appear in the osTicket syslog without bothering your clients.

Plugins:

Each of your custom plugins is provided with the framework and all data needed to get going.

1. Access to osTicket global variables & signal data
2. Ability to disrupt events e.g. prevent ticket creation
3. Ability to issue osTicket log entries
4. Ability to display custom error messages 
5. Ability to display pop up alerts
6. Ability to debug your plugins even on production servers

At design-time, before you even enable your motherload custom plugin, any inability to load or run it is reported in the plugin configuration page. Here you can check your plugins for accessibility and validity. All problems including permissions, readability and syntax will appear there to help with debugging. 

You can of course configure as many custom plugins as you like!

Motherload comes with three demo plugins to get you started:

1. plugin_demo
   Shows how you can do validation on any field of the ticket creation form.
2. plugin_manipulateTicketByForm
   Shows how you can manipulate existing fields of the ticket creation form and assign your own values to them!
   This manipulation has been restricted to only when the user is physically shown the form.
3. plugin_manipulateTicketByEmail
   Shows how you can manipulate existing fields of the ticket creation form and assign your own values to them!
   This manipulation has been restricted to only when the user has sent an email which triggered the form.

Aditional plugins freely available in the download section:

• Agent ticket-reply via email

  Normally when an agent replies to a ticket via email, their reply is posted as a note. A note appears in yellow when agents view the thread, whereas it is not shown at all to clients. Moreover, clients receive no email notification of the agent's reply.
  This plugin allows agents to reply to tickets via email, it notifies clients and makes the response visible to them. 
  
  Furthermore, if enabled, it can also auto-assign the ticket to the first responding agent via email. This is useful because otherwise an agent has to be manually assigned or reply via the web interface. 
  
  Finally, it achieves all this without code modifications to the osTicket core.
   

• AuthLoginFailedLog

  osTicket does not log anything to any external log file. Instead it uses its own database for logging. This is problematic when you need to protect osTicket against brute-force attacks on the login pages. 
  This plugin allows osTicket to log failed authentication attempts in the apache error log. As a result you can now use utilities such as fail2ban to query the log file for such and  react in realtime to protect osTicket.
   

• JS Inject

  The purpose of this plugin is to allow you to inject (in the head section) and execute your custom Javascript or JQuery scripts on any page you decide within osTicket. 
   

• Ticket Status Change

  The purpose of this plugin is to allow you to run your custom business logic whenever a ticket's status changes.
   

• New Ticket Created

  The purpose of this plugin is to allow you to run your custom business logic whenever a new ticket is created.
   

osTicket Motherload opens up so many new possibilities!

Motherload integrates into osTicket seamlessly via the osTicket plugins installation mechanism.
All plugin options can be managed in the administration backend.