Ordering Information

Please note that you need to open an account with us if you are going to be ordering any downloadable products.

Find the products you like from our store and add them to your shopping basket. Then, by clicking the checkout button, we will redirect you to the checkout page.

Step 1: Log in
If this is your first time placing an order, you will need to provide us with some of your information.
You can do this in a number of ways:

1. Login via one of the available social plugins (e.g. Facebook) using your username and password.
2. Create an account with us by filling in the necessary fields on the checkout page.
3. Login via one of the available social plugins & at the same time, create an account with us.
4. Guest checkout. We will not create an account for you.
   If you decide to order again, you will have to enter your personal details a second time.
   Please note that you cannot order any downloadable products as a guest.

Please check that you enter your email address correctly as we will send you important information and notifications about your order via email.

If you have already an account with us, simply log in using your email address and your password. Your stored information will automatically fill in the necessary fields.

Step 2: Delivery
Select the delivery method of your choice from the options available.
You can also choose a delivery date and time by clicking on the 'delivery date' field.

Step 3: Payment Method
Choose from several payment methods like PayPal and others.

Step 4: Coupons & Gift Vouchers & Comments
If you hold a valid Coupon or Gif Voucher, click on the appropriate section at the bottom of the checkout page and enter the code.You will notice the deduction to your grand total in the next page (or by visiting the 'shopping cart' page).

You can also add comments to go with your order by filling in the comments field. If you have time, answer any survey questions if appropriate.

Step 5: Confirmation
You must remember to place a check inside the 'I agree to the Terms & Conditions' checkbox after becoming familiar with these terms. When you click 'Continue' you will be taken to the confirmation page. Check your order carefully on this last page, including the products, tax and delivery cost. You can always click the 'back' button to modify anything you like. If you need to modify product quantities, you must go to your shopping cart.

When you are satisfied with everything, just click the 'Confirm Order' button. After clicking this button, your order is placed and cannot be modified further. You will receive a confirmation email containing all details of your order. If you have an account with us you will also be able to view all your order details online, reorder a previous order, initiate a return and much more.

Our online ordering process requires 'session cookies' for basic functionality. If your browser is rejecting our session cookies you will not be able to use our website effectively. Try ordering again after you change your browser's privacy settings.

The products you ordered can be downloaded immediately.
After payment, on the order confirmation page you will be provided with all necessary information on how to access your downloadable product.
All you have to do is login to your account and access your downloads from there.

The products you ordered will be shipped either the same or the next day depending on when you place your order. Note that we don't ship on weekends and Holidays. All orders made during these periods will be shipped in the next working day. Some delays may occur due to high order volumes resulting to small delays between 1 to 2 weeks.

For any questions regarding your order you can contact us. Please ensure you provide your name and order number for us to quickly assist you.

Firstly please make sure you entered the correct delivery address. You can do this by checking the shipping address in the email confirmation we sent you or by logging into your account and checking the order details.

If you have provided a delivery date and time we will attempt to deliver as close to that date/time as possible. Check your mail box in case the carrier has already attempted to make delivery and may have left you a delivery slip with a new delivery date or a collection address.

If none of the above helps you can always contact us.

Please note that orders concerning downloadable products cannot be canceled and these products cannot be returned.

If you do not have an account with us, you should contact us, to help you with your return.

If however, you have an account with us, you can login and navigate to your account details. There, you should look in your order history and view the relevant order which shows all products concerned. Each product has a 'return' button which allows you to fill in a form which will be sent to us via the system. Once we’ve received and checked your completed returns form, you’ll be sent a notification email explaining how to go about returning your product.

Please note that products must be returned in full and in their original condition (with packaging, accessories, instructions etc.). We recommend that you send your parcel via recorded delivery and request for it to be signed for on delivery to avoid unnecessary problems with delivery.

When we receive the product and depending on the circumstances of your case, we will either send you a replacement or issue you with a credit note which you can use to purchase something else from our store.

Our excellent search engine will help you find any product you want. Simply type its name or any other information into the search box and watch the results appear as you type.

Another way is to choose from the relevant product categories in the top-level menu and drill-down to the range of products that interest you.

Each specification sheet features the product category, the product code, availability, the current price, a description of the product's main functions and uses as well as a number of images and/or videos showing the actual product.

For some items, you will also find a customer reviews and various related products.

Please check you have entered the right product name with the correct spelling in our search engine. Also try searching for the product code if you have this information. If more than one result is returned in the drop-down search results, click on 'View all results', to see all the products found.

You can try using our product comparison feature by adding the products you’re interested in to the comparison and then clicking on the 'product compare' button. On the product comparison page you can see the products you have added and their features side-by-side to help you decide.
You can also read up on the reviews available on each product and see what other people say about them.

As is the case when the price of a product goes up after your purchase, we cannot ask you to pay an additional amount, and in compliance with current commercial law, if the price of a product goes down after your purchase, you may not be refunded the difference in price under any circumstances.

We are committed to do our best to ship your orders as quickly as possible. If a product is in stock, it will be shipped to you as described in the section 'ORDERING INFORMATION - When will my order be shipped?'. However, if a product is not in stock, the system will not allow you to place an order. In the rare event that a product becomes unavailable after you place your order, we will inform you to issue a voucher of equal value so you can make a new purchase. If you do not want a voucher we will return the money you already paid.

Discount codes are alpha-numeric codes which allow you a certain discount with our website. You can find these discount codes in the press, on partner sites or on social media. A few things to remember about discount codes:

• They apply only to the product price and not on any other order charges like tax and shipping.
• They are non-refundable.
• They may not be used cumulatively.
• They usually have an expiry date and a validity period.
• They may be used only once by any one person usually.
• If an order that used a discount code is cancelled, it cannot be reused in a new order.

The easiest way to pay with your credit or debit card is by using PayPal as your payment method at checkout. We do not retain any of your personal financial or card details because you enter these details on the PayPal website which provides all the necessary security features to safeguard these, such as secure SSL (Secure Socket Layer) encrypted pages which ensures the full confidentiality of any information you enter.

When you see the padlock sign in your address bar, this signifies that your transaction is secured via SSL technology and is therefore safe and not exposed to theft or piracy. It also means that your payment information is encrypted from the moment you enter it on your computer, to the moment it is received by the receiving server.

In addition to PayPal, and for your own convenience, we may offer you various other secure third-party payment gateways we may partner with for the purpose of credit or debit card payments. Look for these in the 'payment methods' section in the checkout page.

There are a few reasons why your credit card payment didn’t go through. The process for accepting credit cards payments is rigorous. This helps prevent people from paying for things with stolen or unauthorized cards. The screening process is complex and, on rare occasions, it will impact valid cards.

If you know your card is valid but your payment still doesn’t go through, please double-check the card details, entering them again carefully and checking that your card’s expiry date is still valid for use. If you still get declined, we suggest that you try another credit card or try your transaction again later. You can also try calling your bank and asking them the reason why the transaction failed. Most of the times it will be a problem with your bank declining the transaction for various reasons such as daily or monthly spending limitations.

Another option is to open a PayPal account and link your bank account or credit card with PayPal. To start, just go to the PayPal website, click 'Sign Up' at the top of the page and follow the relevant section.

For your convenience, we may offer you various other secure third-party payment gateways we may partner with for the purpose of credit or debit card payments. Look for these in the 'payment methods' section in the checkout page.

When your payment is received, your order will be processed.

If your order contains downloadable products, these will be made available to you for download immediately.

For all other cases, the products will be picked, then packed and finally shipped to the destination address. However, if a product is not in stock, we will give you an estimated shipping date after we confirm your order. As this date/time depends solely on our suppliers it can sometimes be delayed.

Delivery charges depend on your cart total and destination address.

Some orders may qualify for free shipping. In such a case, the minimum cart total to qualify for 'free delivery' will be prominently specified on our home page.

You can always check your delivery charges by visiting your shopping cart and entering a destination address to get a shipping estimate before you buy.

Please note that orders concerning downloadable products cannot be canceled.

For all other products, you may cancel your order but you will need to contact us immediately.  We process and ship orders quickly. Once the order has been processed we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

Please note that orders concerning downloadable products cannot be canceled.

For all other products, you may cancel your order but you will need to contact us immediately.  We process and ship orders quickly. Once the order has been processed we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

Please note that orders concerning downloadable products cannot be canceled.

For all other products, you may cancel your order but you will need to contact us immediately.  We process and ship orders quickly. Once the order has been processed we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

An email confirmation is always sent by the system automatically after your order is placed. If you do not receive an email, please login to your account and check that your email address is correct in the 'Edit your account information' section. Also check that our email did not end up in the 'spam' area of your inbox. Depending on your Internet Service Provider, email may take various amounts of time to reach your inbox. In any case, you can check whether your order was placed successfully by logging into your account on our website and checking the 'order history' section.

Please allow 24-48 hours after your purchase for the status of the order to change, in which case you will also receive an email confirmation (In the rare event of an out of stock product, we will notify you by email).
Note that the shipping confirmation email does not necessarily mean that the carrier has picked up the package from the distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.